Hey Talia! I like to get this information from the AO Emails object in Gainsight Report Builder. Filter for the Program Name (Field is called Advanced Outreach Name) and pull in your participant fields like name, email, company and then add the “Email Opened” field to see whether or not it has been opened. You can filter for Email Opened = False to just have a report of those who have not opened.

What @sarahmiracle said for reports -- which got me wondering. I haven’t tried this (but might, next time I build out a 1x JO in the current builder)… 

It could work to:

• Add a conditional wait step after the email step, wait up to either the time between emails or wait a reasonable amount of time for the email to be opened
• Add the “Previous Steps” field to the conditional wait, and check whether the email is opened

Both routes (opened, not opened) would go to different exit steps, which should be visible in the snapshot view in JO.

The only issue would be that you’d need to add a program step if the conditional wait is true (at least in the current JO builder), whether that’s an email or a “No Action” API step. But in theory it should work.