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Contributor ⭐️⭐️
Sep 9, 2022 7:40 PM UTC
Question

Journey Orchestrator Question

Hello,

 

I have built a JO to send emails to NPS Detractors. The ask from Marketing is to send a specific email template to responses with NPS comments and a different email to ones without NPS comments.  I know that I can’t filter on the NPS Comments text field but wondering if there is another way to do this.

 

Thanks,

Nathaniel

1 reply

shashanksg
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Sep 13, 2022 5:31 PM UTC

Hi Nathaniel,

You can use Multi version email template and send them via JO based on your logic.
Please refer the links I embedded above and let us know if you get any questions.

Regards,
Shashank -COM

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