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Contributor ⭐️⭐️
September 9, 2022
Question

Journey Orchestrator Question

  • September 9, 2022
  • 1 reply
  • 68 views

Hello,

 

I have built a JO to send emails to NPS Detractors. The ask from Marketing is to send a specific email template to responses with NPS comments and a different email to ones without NPS comments.  I know that I can’t filter on the NPS Comments text field but wondering if there is another way to do this.

 

Thanks,

Nathaniel

1 reply

shashanksg
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 13, 2022

Hi Nathaniel,

You can use Multi version email template and send them via JO based on your logic.
Please refer the links I embedded above and let us know if you get any questions.

Regards,
Shashank -COM