Question

Lack of Drill-Down in Column Chart Report with Value of '0'

  • 27 November 2023
  • 3 replies
  • 26 views

Userlevel 2

Good morning everyone,

 

I’m writing to see if anyone has any tips for the following - 

 

I’ve made a bar report to show a metric for each of our CSMs, and several of the data points displayed are 0. There are records for these data points (the value just averages out to 0), but the lack of column prevents drill-down, as far as I can tell.

 

I know using a line chart format overcomes this issue but as the report is not ‘over time’ I was hoping that there’s a workaround without using this. Any help would be greatly appreciated.

 

Thank you! 

Grace

 


3 replies

Userlevel 7
Badge +4

Moving this discussion to it’s associated space for more eyes who can help out! 🙌🏼

Userlevel 3
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What’s the metric? How are you displaying it currently?

Userlevel 2

Hi @jason_metzler, the metric is True NPS. I’m building the reports at the moment so they’re in bar chart format as above but I’m happy to hear suggestions of other formats that may work. 

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