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mbond
mbond
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January 24, 2023
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Making multiple choice drop-down field easy to read

  • January 24, 2023
  • 5 replies
  • 174 views

Hey guys,

I have a question about drop-down list in C360 details/attributes view:

If there is a drop-down with a multiple choice, Gainsight shows it in 1 line with “;” as a delimiter there. 

Is there a chance/workaround to show the full chosen list so it’s easy to read?  

    Best answer by matthew_lind

    @mbond If you need them on separate rows like that, there’s one possibility, though I don’t know that I recommend it.

    • You could create a net new field of Rich Text Area type.
    • Write a rule to populate that new field based on the values inside the multi-select dropdown. In between each value, you could place the   for a line break.
    • Even then, Rich Text Area fields may appear with an ellipse, to click more.
    • And Rich Text Area fields are typically hard to search or filter on.

    Unless you’ve got a really impactful business problem that’s solved by splitting the text onto unique lines, it’s a fairly long road for a mediocre work-around.

    5 replies

    matthew_lind
    matthew_lind
    VIP ⭐️⭐️⭐️⭐️⭐️
    January 24, 2023

    @mbond For the multi-select drop-downs, that’s the typical display, with the selected items shown as a list separated by semi-colons. 

    Perhaps you would share a bit of context on what you’re trying to accomplish, and then we can brainstorm together on what solution might work for you.

    Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
      mbond
      mbondAuthor
      Contributor ⭐️⭐️⭐️
      January 24, 2023

      hey @matthew_lind , thanks for your reply! 

      Yes, exactly, and I would like to have it shown not like: 

      • text1; text2; text3

      but:

      • text1;
      • text2;
      • text3

       

      So in 3 rows. Do you think there could be a workaround to do that? 

      matthew_lind
      matthew_lindAnswer
      VIP ⭐️⭐️⭐️⭐️⭐️
      January 24, 2023

      @mbond If you need them on separate rows like that, there’s one possibility, though I don’t know that I recommend it.

      • You could create a net new field of Rich Text Area type.
      • Write a rule to populate that new field based on the values inside the multi-select dropdown. In between each value, you could place the   for a line break.
      • Even then, Rich Text Area fields may appear with an ellipse, to click more.
      • And Rich Text Area fields are typically hard to search or filter on.

      Unless you’ve got a really impactful business problem that’s solved by splitting the text onto unique lines, it’s a fairly long road for a mediocre work-around.

      Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
        mbond
        mbondAuthor
        Contributor ⭐️⭐️⭐️
        January 25, 2023

        Thanks Matthew! 

          alizee
          alizee
          VIP ⭐️⭐️⭐️⭐️⭐️
          March 6, 2023

          I would argue this ask would make for a C360 great UI (CSM QoL) improvement story… as these fields are really difficult to consume in C360. 

          The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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