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andrew_lossing
andrew_lossing
Contributor ⭐️
January 13, 2016
Question

Multiple Close Statuses for Task

  • January 13, 2016
  • 3 replies
  • 115 views
We would like to have two separate task statuses that both correspond to a closed task.  Currently the system can only handle one close status.  The use case is as follows:

Statuses
1. Open
2. Closed
3. Closed - No Action Required (default)

We need to determine if the action was taken or not required for optional tasks, so if the CTA was closed all tasks that had not been closed at that point would be assumed not required.

    3 replies

    ellenoangieslistcom
    ellenoangieslistcom
    Contributor ⭐️⭐️⭐️⭐️⭐️
    January 14, 2016
    Andrew, I know you can map the CTA status in the Cockpit Configuration, but I think the Task Status might have to be a SFDC thing. We use CTA statuses for Closed and Closed No Action, but we only used Closed for Tasks.
    steve_davis
    steve_davis
    Gainsight Employee ⭐️⭐️
    May 26, 2016
    Andrew,

    I think may have done what you are trying to do. Is this something that you found a solution for already or would it make sense to get on a call to discuss what you are trying to do and/or if it is possible/feature reqeust.

    Thanks,
    Steve 
    sidhu
    Gainsight Employee ⭐️
    sidhu
    Gainsight Employee ⭐️
    May 31, 2016
    This enhancement was delivered in our Apr 2016 release. Review the " Enhancement: New Task Open and Closed Statuses available for task mapping" section under Cockpit of this release notes for additional details. https://support.gainsight.com/hc/en-us/articles/218474097-Release-Notes-Version-4-38-April-2016
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