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Is there a good way to get notifications that a participant failed to be brought into a program? We have a program set up with an Event for the data source that pulls in participants when they register for a paid webinar.

We’ve had a few participants fail at different points (one due to a GS server backend issue, others due to bounces), and it becomes an issue when they don’t receive their registration confirmation or other event-related emails.

Currently the only way we have of ensuring participants have been brought through successfully is to manually review the activity (generally weekly), but that’s not bulletproof, and it feels like there should be a better way to achieve this.

@dayn.johnson For bounces, I have built out CTAs for the CSMs to take some sort of action - whether it be making sure the contact info is correct or identifying a new person.  I do also surface reports in dashboards for review as well.  I agree though, it would be good to have some sort of notification that it happened that was out of the box.

Same as @heather_hansen - we also have notifications for CSx to check contacts are correct and to set them as left business or update emails.

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