@MelissaC Generally NPS emails are operational which doesn't honor user unsubscribe preference.
If I am not wrong, if it is at individual level we need to send a separate survey for each one based on the business use case

@Harika Singadi Thank you!

Are CSMs able to send NPS surveys that come directly from them instead of being sent in a bulk email?

@MelissaC You can definitely customize in survey email template to send the email from the account’s CSM

@Harika Singadi If I cloned our NPS survey so a CSM can send out through email assist, will the survey responses be captured the same way as if it was sent out through JO?

@MelissaC They will be stored in the same flattened object yes and available from the analyze section of the survey. However, the source/distribution will differ which can allow you to report on one vs. the other type of distribution.