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holly_watson
holly_watson
Contributor ⭐️⭐️
February 8, 2017
Solved

Open Survey

  • February 8, 2017
  • 1 reply
  • 44 views
When creating a survey, do I have to assign a distribution list or can the survey be "open" so that anyone that is sent the survey can respond. I'm used to sending NPS survey's via GS and know that a unique survey URL is created for each recipient. For my current use case, I'd need the survey to be open - different from anonymous, as I'd like to collect the recipient's name, email, account, etc. Thoughts?
    Best answer by dan_ahrens
    Hi Holly,

    I believe this support article explains how to accomplish what I think you're describing - creating a survey and having the capability to add new recipients over time. 

    https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Send_Surveys...

    If you send the survey invitation via CoPilot you can send to a dynamic list of recipients and then schedule the outreach (or trigger it manually) to run on a periodic cadence.

    1 reply

    dan_ahrens
    dan_ahrensAnswer
    Expert ⭐️⭐️⭐️
    February 9, 2017
    Hi Holly,

    I believe this support article explains how to accomplish what I think you're describing - creating a survey and having the capability to add new recipients over time. 

    https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Send_Surveys...

    If you send the survey invitation via CoPilot you can send to a dynamic list of recipients and then schedule the outreach (or trigger it manually) to run on a periodic cadence.
    VP of Customer Success at Forcepoint
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