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moellerbrianna
Contributor ⭐️
November 21, 2023
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Pausing & Resumeing Programs for the Holidays

  • November 21, 2023
  • 1 reply
  • 115 views

Due to the Thanksgiving holiday, we do not want our programs to send an email this Thursday.  How do we pause and resume our programs to avoid conflicting with the sync schedules and wait timer?

 

For example, a program enrolls qualified customers every Thursday, followed by a 7-day wait time, so the customer receives an email every Thursday. Do I need to pause the program the Wednesday before and resume a week later so it doesn’t mess with the wait timers?

 

 

    Best answer by alizee

    Hi @moellerbrianna 

    I believe this post covers your question:

    And here in the Admin guide: Configure Model and Emails for Programs - Gainsight Inc.

    Note that auto-handling for bank holidays is something that’s on the roadmap so keep your eyes peeled! 

    Hope this helps! 

    A

    1 reply

    alizee
    alizeeAnswer
    VIP ⭐️⭐️⭐️⭐️⭐️
    November 22, 2023

    Hi @moellerbrianna 

    I believe this post covers your question:

    And here in the Admin guide: Configure Model and Emails for Programs - Gainsight Inc.

    Note that auto-handling for bank holidays is something that’s on the roadmap so keep your eyes peeled! 

    Hope this helps! 

    A

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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