Due to the Thanksgiving holiday, we do not want our programs to send an email this Thursday. How do we pause and resume our programs to avoid conflicting with the sync schedules and wait timer?
For example, a program enrolls qualified customers every Thursday, followed by a 7-day wait time, so the customer receives an email every Thursday. Do I need to pause the program the Wednesday before and resume a week later so it doesn’t mess with the wait timers?
Hi
I believe this post covers your question:
And here in the Admin guide: Configure Model and Emails for Programs - Gainsight Inc.
Note that auto-handling for bank holidays is something that’s on the roadmap so keep your eyes peeled!
Hope this helps!
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