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indraneelpampatiptc
Contributor ⭐️⭐️⭐️
Dec 22, 2022 12:52 PM UTC
Solved

Picklist field sunc missing in connectors.

Hi Team,

We had picklist sync job in connectors 1.0 that made our life easy but with connectors 2.0. I don’t see that option to sync newly added picklist values from SFDC to Gainsight.

 

Could you suggest best approach to handle this situation of syncing new values added in SFDC to be synced to GAinsight.

matthew_lind
matthew_lindAnswer
VIP ⭐️⭐️⭐️⭐️⭐️
Sep 13, 2023 1:53 PM UTC

To my knowledge, there’s no automated way to sync picklist values from SFDC to Gainsight.

To mitigate, I do a few things:

  1. Keep a very open channel with my SFDC team, in hopes they’ll tip me off when changes are made. It won’t work every time, but if your SFDC team knows you are impacted, they’ll be more likely to keep you in their loop.
  2. Watch the error logs closely. When a new picklist value is added and used, the Gainsight execution logs will kick out errors that pretty clearly pinpoint that as the issue. Like it or not, it’s a regular part of my “Gainsight Health” program.
Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
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4 replies

saltamash
saltamash
Helper ⭐️⭐️
Dec 22, 2022 12:53 PM UTC

Following. We have also been struggling with maintaining this across our systems.

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indraneelpampatiptcAuthor
Contributor ⭐️⭐️⭐️
Sep 13, 2023 9:31 AM UTC

Hi Team,

Anything planned for this?

We will need to manually fix this picklist value changes.

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matthew_lind
matthew_lindAnswer
VIP ⭐️⭐️⭐️⭐️⭐️
Sep 13, 2023 1:53 PM UTC

To my knowledge, there’s no automated way to sync picklist values from SFDC to Gainsight.

To mitigate, I do a few things:

  1. Keep a very open channel with my SFDC team, in hopes they’ll tip me off when changes are made. It won’t work every time, but if your SFDC team knows you are impacted, they’ll be more likely to keep you in their loop.
  2. Watch the error logs closely. When a new picklist value is added and used, the Gainsight execution logs will kick out errors that pretty clearly pinpoint that as the issue. Like it or not, it’s a regular part of my “Gainsight Health” program.
Translate
Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
indraneelpampatiptcAuthor
Contributor ⭐️⭐️⭐️
Jan 17, 2024 9:40 AM UTC

We had a picklist sync part of connectors 1.0.This has been removed in Connector 2.0.

So its better to have the picklist sync job back in connectors2.0

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