My team has a Playbook named Kickoff Call. We need it to be triggered by the following items.
Hi ,
There are many ways to achieve it . But as per to me the best way will be to enable the automatic Milestone on CSM .
Just enable it for milestone .
Then run the rule to pick any Milestone created for the day and CTA is not created then create the CTA . This you can schedule every 2 hrs .
If you aren’t already capturing that data in an object (e.g, we have a custom object where we capture changes storing the Old and New value of certain attributes via Real Time rules), the approach suggested is the easiest way to achieve your use case.
Step By Step Process? On the Milestone for CSM
Please, Help me. I need Step By Step process on how to Run the Rule after making the Milestone
rule : data source = Timeline activity , filter activity type = Milestone and subject contains “CSM changed from “ or (subject contains “CSM” and subject contains “ added”) and created date >= rule date .
Action : create cta with play book and check both options below and first one say 1 day
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