Skip to main content

Hi Everyone! I am curious if anyone has completed an integration with Qualtrics to pull in survey data, detractor cases, and other data? If so, I would also be interested to know if you made a direct connection or used third party middleware.

 

Our use case is one where a different team manages Qualtrics, and we simple want to start by bringing the data into Gainsight so we can add automated health score metrics. Once that is done we will look at further use cases. Any information would be very appreciated!

We have the same exact need here, would be curious if anyone has anything they can share about doing this!

​@pope1chase How did this end up going for you? I’ve recently integrated Qualtrics with our Gainsight instance. Happy to share my experience with it.

@jmullins@cloudflare.com this may be a great group to connect with as we are trying to figure this out!

​@pope1chase — There are a couple of approaches you can explore to bring Qualtrics data into Gainsight.

  1. API Integration: Qualtrics offers robust APIs that you can use to pull survey responses, detractor data, and other metrics directly into Gainsight. This is ideal if you want a near real-time or automated sync.

  2. S3 Ingestion via CSV: Alternatively, if your Qualtrics or data warehouse team can automate CSV exports, you can configure those files to be dropped into your Gainsight S3 bucket. Gainsight’s data ingestion tools can then pick them up on a scheduled basis.

Both options work well depending on how hands-on your Qualtrics team can be and how frequently you need the data refreshed. I would always go with the 2nd Option - as we do not want real time sync for survey responses in most cases. 

this is great to know - @jeremycheng@cloudflare.com for our implementation.  @jmullins@cloudflare.com 

​@pope1chase - As ​@manharwalia mentioned, we are using the S3 Ingestion via CSV method in bringing the Survey responses information from Qualtrics to Gainsight.

We implemented this process nearly two years ago to facilitate the transfer of NPS and CSAT survey responses collected in Qualtrics into Gainsight. Initially, the process was manual: the Qualtrics team exported responses as CSV files and shared them with our Gainsight team for upload. This year, we fully automated the workflow by exporting CSV files from Qualtrics to Amazon S3, and then importing them into Gainsight using Horizon Rules. As Manhar mentioned, not all types of survey responses are synced from Qualtrics in every instance. However, for our quarterly NPS campaigns conducted via Qualtrics, this automation ensures that NPS responses are imported into Gainsight on the same day they are captured.

Reply


Terms & ConditionsCookie settings