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heather_hansen
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
November 23, 2015
Question

Recurring CTAs Problem

  • November 23, 2015
  • 2 replies
  • 77 views
One of our CSMs created a recurring CTA for monthly review calls,  and in doing so, the recurring CTAs have the correct due date, but when she adds the playbook, the task due dates are showing based off the CTA create date and not the CTA due date.  I was thinking that if she waited the add the playbook until the CTA was due that would correct, but it would still show the CTA as being assigned on the day she set the recurrence.  Any suggestions?

    2 replies

    sidhu
    Gainsight Employee ⭐️
    sidhu
    Gainsight Employee ⭐️
    November 27, 2015
    Hi Heather, 

    Currently our playbook task due date are based on assign date +x days. We are enhancing this and providing an option to choose CTA Due date -x days. (Mostly likely Jan 2016 release)

    After this, you would be able to define a playbook with CTA Due date -x days and this problem with the recurring CTAs would be gone. 
    heather_hansen
    heather_hansenAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    November 30, 2015
    Thanks, Sidhu!  I'll have the team hold off on creating recurring CTAs until then.  I appreciate it!
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