Question

Reporting on CSAT Survey Scores / JO Automation

  • 14 September 2023
  • 2 replies
  • 19 views

Userlevel 3
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Hi there!

Leadership wants to start analyzing the data once a week for a CSAT survey scores.  I started building this off the CSAT Survey Response object, but I’m not getting any data for the fields pulled in, so I know I am doing something wrong…

 

ALSO, we want to start sending automated email responses via JO if a customer gives us a low score…  What object & fields would I report on?

Just need a little clarity:)

Thanks!


2 replies

Userlevel 3
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^ and it was sent in application

Userlevel 1

Can you please elaborate more on I’m not getting any data for the fields pulled in?

 

I think you are not pulling fields from look-up like participant ID, relationship ID/Company ID, Person ID etc (refer to the attached screenshot)
 

 

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