Respecting Line Breaks and Character Counts

We did some initial testing and found that markup was respected initially. However, today we went to send an email and found the <br> were not being respected in the email anymore. When we pull a power list and receive the email, it show the appropriate line breaks in the excel doc. Once we send a test email, everything is running together.

How can we resolve this?

Hi Lane H,

It would be great if you share UI screenshots  or a sample video about the same, it will enable us to understand better about your actions inside an email template.

Thanks in advance.

Hi Tejeswara,

Here is some screenshots with dummy data.

This is how the data looks when we load it into the MDA Table:

When we load a CSV into MDA, it respects some of the markup:

When we pull it into the power list, it appears in the excel document like this making it look like it is respecting the <br> tags:

In the power list is looks like this:

In the email, we have a table setup and it looks like this with the tokens:

And this is what it looks like when the email is sent. Where the arrows are should be line breaks:

Hi Tejeswara,

Has the team been able to look into this? 

It looks like there was some progress on this. The preview of the email is correct. But when you send the email, this is what you get: