We are working on an email. In the email we have a list of things we need to populate. Each list is different for each customer.
We populated the information into an MDA table to pull into the email. When we drafted the email and started testing, we found 2 things:
Line breaks are not respected when pulled into the email
There is a character count limit.
It appears character limit is 247.
It would be great to 1 have MDA respect the line breaks and 2 not have a character count.
Edited to add: We would also like to be able to use markup in MDA data we upload.
Best answer by elaine_cleary
Hi Tejeswara - Lane has figured out that the 'markup' is working for live emails just not for test emails - which under the circumstances is good news. But could we also make a product suggestion/request to officially support markup? Thanks!!
We did some initial testing and found that markup was respected initially. However, today we went to send an email and found the <br> were not being respected in the email anymore. When we pull a power list and receive the email, it show the appropriate line breaks in the excel doc. Once we send a test email, everything is running together.
It would be great if you share UI screenshots or a sample video about the same, it will enable us to understand better about your actions inside an email template.
Hi Tejeswara - Lane has figured out that the 'markup' is working for live emails just not for test emails - which under the circumstances is good news. But could we also make a product suggestion/request to officially support markup? Thanks!!
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