Our Internal Audit team recently decided against allowing users the ability to export data for data security purposes. Is there a way in Gainsight to not allow certain profiles to export data? We restrict at a profile level in SFDC.
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Interesting use case Ellen. We currently don't have the permission to disable exports for certain users. A quick question, would it suffice is export was restricted for all non-admins?
Starting today (new release) we have the ability to restrict viewing any dashboard to specified set of users. While not the same, this could help. E.g. You could have a dashboard that includes many of the sensitive data, which in turn would be most objectionable to export, and limit viewing this dashboard to a few users. For everyone else, they could access a similar dashboard without this sensitive. Obviously not the same, since I take you want customers to be able to view, just not export but may move the needle a bit.
Starting today (new release) we have the ability to restrict viewing any dashboard to specified set of users. While not the same, this could help. E.g. You could have a dashboard that includes many of the sensitive data, which in turn would be most objectionable to export, and limit viewing this dashboard to a few users. For everyone else, they could access a similar dashboard without this sensitive. Obviously not the same, since I take you want customers to be able to view, just not export but may move the needle a bit.
Has this been prioritized on the roadmap at all to restrict exports?
Also wondering about prioritization of this request. In our case, we'd like the ability to determine which items are available for export (C360, specific Success Snapshots, Dashboards, etc) AND for whom (I think Gainsight Admin vs. users is enough granularity for us).
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