I am wanting to send a comm to a few email Distribution Lists, where groups of people receive emails using just one address. Is this something JO has the capability of doing?
Ex. Send to: abc@test.com (put as participant)
Received By: a@test.com, b@test.com, c@test.com, etc.
Thanks!
Gab
Best answer by matthew_lind
View original
+2
Hi
Certainly. We can achieve that by storing the distribution list as an email associated with a designated person or company. By creating a dummy company and assigning this email to it, we can effectively incorporate it into the JO program.
#Note: It's advisable to exclusively use email for communication to prevent issues with survey responses. Sending surveys may result in the first respondent being recorded, leading subsequent respondents to receive a message stating, "You have already responded to the survey."
+10
Welcome to the Community
Journey Orchestrator can send to any email address, whether you create a Contact / Person record to represent it, or if you add the Distribution List within a CSV file.
Were I asked to send mail to Distributions Lists, however, I would clarify what my stakeholders intend to accomplish by sending to Distribution Lists over individuals, especially if you’re considering comms to customers and other external stakeholders.
TL;DR: Think through your end goals and outcomes if you start down this path.
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