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Over the past few weeks, we have experienced a larger than average number of days where our rules fail due to a server error.  Is anyone else experiencing the same?

Can you copy and paste the errors here or screenshot?


Also, your best bet will probably be a support ticket.


Also your best bet will probably be a suppport ticket.


Here are a couple of examples (I did put in tickets with support and was told they were one time instances).

 

2023-08-28T09-16-45_UTC - Bionic Rule Execution failed: Server Error Occurred, Please contact support

8/28/2023 5:16 AM-

Bionic Rule Execution failed: Server Error Occurred, Please contact support


Yeah not sure I’ve seen that recently personally. Seems kind of like a boilerplate response.

 

Even if it is a one time instance they should still give you a root cause.


Here are a couple of examples (I did put in tickets with support and was told they were one time instances).

 

2023-08-28T09-16-45_UTC - Bionic Rule Execution failed: Server Error Occurred, Please contact support

8/28/2023 5:16 AM-

Bionic Rule Execution failed: Server Error Occurred, Please contact support

I also agree with @Wayne they shouldn’t just brush it off. It’s also hard to have a one time event occur more than once.

Often times the first answer you get from support isn’t the only, or even correct, answer. While it’s kind of tedious, I recommend persistence if something seems off to you - especially if the problem is still happening.


Thanks for reporting it in the Community Manda, getting internal teams to look at it.


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