Over the past few weeks, we have experienced a larger than average number of days where our rules fail due to a server error. Is anyone else experiencing the same?
Question
Server errors
+3
+3Here are a couple of examples (I did put in tickets with support and was told they were one time instances).
2023-08-28T09-16-45_UTC - Bionic Rule Execution failed: Server Error Occurred, Please contact support
8/28/2023 5:16 AM-
Bionic Rule Execution failed: Server Error Occurred, Please contact support
Yeah not sure I’ve seen that recently personally. Seems kind of like a boilerplate response.
Even if it is a one time instance they should still give you a root cause.
+8Here are a couple of examples (I did put in tickets with support and was told they were one time instances).
2023-08-28T09-16-45_UTC - Bionic Rule Execution failed: Server Error Occurred, Please contact support
8/28/2023 5:16 AM-
Bionic Rule Execution failed: Server Error Occurred, Please contact support
I also agree with
Often times the first answer you get from support isn’t the only, or even correct, answer. While it’s kind of tedious, I recommend persistence if something seems off to you - especially if the problem is still happening.
+2Thanks for reporting it in the Community Manda, getting internal teams to look at it.
It's an opportunity for engagement
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