Question
Service Incident: Token replacement issue in large email outreaches (over 1000 recipients)
SUMMARY
We have identified an issue with token or survey link replacement that may occur when sending large outreaches or emails (over 1000 recipients in one outreach). We have had three customers encounter this issue.
The Gainsight team is still working to pinpoint the root cause of this issue and identify the full solution.
OPTIONS
1. Remove tokens for large email sends and replace with general salutations. Images and other components are being sent correctly.
2. Construct the power lists so that each outreach is smaller (under 1000). This will reduce the likelihood of the token replacement issue being encountered.
FOR MORE INFORMATION
Please subscribe to this article for regular updates until the issue is resolved. If you have questions about this issue, please open a ticket with us by submitting a ticket via our Support portal or sending details to support@gainsight.com.
We have identified an issue with token or survey link replacement that may occur when sending large outreaches or emails (over 1000 recipients in one outreach). We have had three customers encounter this issue.
The Gainsight team is still working to pinpoint the root cause of this issue and identify the full solution.
OPTIONS
1. Remove tokens for large email sends and replace with general salutations. Images and other components are being sent correctly.
2. Construct the power lists so that each outreach is smaller (under 1000). This will reduce the likelihood of the token replacement issue being encountered.
FOR MORE INFORMATION
Please subscribe to this article for regular updates until the issue is resolved. If you have questions about this issue, please open a ticket with us by submitting a ticket via our Support portal or sending details to support@gainsight.com.