My CSM for SF entered a new account, but it is not syncing over to Gainsight.
I know this is a Connectors issue, but I’m not totally sure how to troubleshoot.
Thanks!
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Hi
While this could have many different root causes, the things I would look at first:
- How long have you waited, and has a Connector sync run since the account was added? For example, if your sync runs once a day, you may need to wait for the next sync for the Account to appear as a Company.
- Does the Account you’re seeking have a “fresh” Last Modified Date in SFDC?
- What filters have you added to your Connector job? How well does the Account in question meet the filter criteria?
Start there as they are the first things I would check. If you’re still having an issue, you could contact Gainsight Support for a look at your specific syncing scenario.
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