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I’m curious who is using (or thinking about using) SMS or text messages as part of your communication strategy. For those who have taken the leap…

  • What are you learning? What are you observing in terms of how often the messages are read, and how much impact they have?
  • How did you configure this via automation?
  • What security or privacy considerations did you weigh?
  • What additional advice or best practice insight do you have?
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