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michael_sweeney
michael_sweeney
Helper ⭐️
Jul 30, 2018 8:16 PM UTC
Question

Sort Operational vs Non-Operational emails on a report

I have been speaking with a customer who would like to build a report on emails and then be able to sort Operational vs Non-Operational.

Is there a way to accomplish this or do we see this capability in the future?

    2 replies

    spencer_engel
    spencer_engel
    Expert ⭐️
    Nov 12, 2019 7:22 AM UTC

    Hoping to bump this back up. Two additional things: 

    1. Are we able to see operational vs. non-operational emails either in reports or in the list of email templates in JO? Doesn’t seem like it but wondering if I’m missing anything. 
    2. Once I choose operational/non-operational for a template and then move on to creating the content, am I able to go back and change that? Also doesn’t seem like it.

    Thanks!

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    ebell
    Gainsight Employee ⭐️
    ebell
    Gainsight Employee ⭐️
    Jul 10, 2023 2:58 PM UTC

    Two other Gainsight Users reported needing the ability to build a report like this in compliance with CAN-SPAM laws. I have created on Idea on the Community. If you are interested in this Idea, please comment and Upvote to help the Idea gain traction.

     

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    Emily Bell, Sr. Enterprise Technical Support Analyst
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