The user administration in Gainsight Sandbox has " Inactive users" status to indicate the accounts of inactive users across the organization for Gainsight Sandbox. This creates an ambiguity as the "Inactive users" list contains a list of users those are inactive on the platform as well as some users whose user accounts have been deactivated by the organization( for ex. they are no longer a part of the organization).
I request an alternative solution to rule out the ambiguity which is dividing the " inactive users" list into two parts:
1. "Inactive Users" - for user whose accounts is yet to be activated on the platform and are still a part of the organization( active employee).
2. " Deactivated users" - for users who no longer are a part of the organization and whose accounts are terminated.
This shall help us rule out ambiguity and would also give us the correct number of inactive user accounts.
Out of curiosity what’s the use case of needing an accurate count in sandbox?
It helps by getting right status for the user - if user was active & made updates in GS & now the user is no longer with the organization then the users status goes back to inactive which is misleading. yes, the user is inactive but it is inactive for specific reason(bring deactivated) which is not similar to rest of the inactive users
Guess I’m still not understanding. If this was production where the numbers needed to be accurate I would understand. But it’s in sandbox where the numbers don’t need to be accurate.
What’s the use case of getting the right status of a user in a Sandbox environment? Where data is stale and most, if not all, end users don’t have access to.
Ideally, you use sandbox to test config before moving to production. So if you build something that uses that status you should find a few users from prod that are active and go activate in sandbox to test your config. Then migrate to production and then test run there for accuracy of information/data.
Apologies
This want meant to be for Gainsight production and not just specific to sandbox.
I understood your question and that has made me realize my error, thanks for your help.
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