Hi There!
I am a new admin trying to help guide my CSM’s with the Success Plan and need some help.
Here are some of their questions/concerns:
- How long will it take to implement this function of the tool?
- In a perfect world, what kind of behavior would we like to see the users exemplifying each day/week/month in order to say it was a successful rollout?
- How does the tool work/what are the functionalities?
Is this something you can help walk me through? Or at least help me answer their questions better.
Thank you so much!