From reading previous posts on best practices for CSMs escalating issues to the admin first, I am wondering if there is an opportunity for the Super Admin to grant support access on the CSMs behalf? The reason why I am asking is because our CSMs are focused on clients and sometimes don’t have time to spend 30 seconds to grant access when the Admin is talking to Gainsight Support. Maybe there could be a field that the Super Admins can type the reason why we’re granting access on behalf of a CSM? This way, it doesn’t delay the troubleshooting process.