We recently sent out our NPS survey for Q3, and got a response from a customer that she was unable to enter comments in one of the questions with a text answer. Anyone know why this might happen and how to ensure it doesn’t happen again?
Question
Surveys Customer Issue
+14
+1We recently sent out our NPS survey for Q3, and got a response from a customer that she was unable to enter comments in one of the questions with a text answer. Anyone know why this might happen and how to ensure it doesn’t happen again?
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