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heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
Sep 16, 2020 7:38 PM UTC
Question

Surveys Customer Issue

We recently sent out our NPS survey for Q3, and got a response from a customer that she was unable to enter comments in one of the questions with a text answer.  Anyone know why this might happen and how to ensure it doesn’t happen again?

1 reply

sai_ram
Expert ⭐️⭐️
Sep 18, 2020 4:13 PM UTC

We recently sent out our NPS survey for Q3, and got a response from a customer that she was unable to enter comments in one of the questions with a text answer.  Anyone know why this might happen and how to ensure it doesn’t happen again?

@heather_hansen I am redirecting this to our support team. They may require more details to debug.

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