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heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
September 16, 2020
Question

Surveys Customer Issue

  • September 16, 2020
  • 1 reply
  • 75 views

We recently sent out our NPS survey for Q3, and got a response from a customer that she was unable to enter comments in one of the questions with a text answer.  Anyone know why this might happen and how to ensure it doesn’t happen again?

1 reply

sai_ram
Expert ⭐️⭐️
September 18, 2020

We recently sent out our NPS survey for Q3, and got a response from a customer that she was unable to enter comments in one of the questions with a text answer.  Anyone know why this might happen and how to ensure it doesn’t happen again?

@heather_hansen I am redirecting this to our support team. They may require more details to debug.