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christopher_l_wetzel
christopher_l_wetzel
Contributor ⭐️
January 15, 2016
Solved

Surveys - Hide/Edit NPS Question Headers

  • January 15, 2016
  • 5 replies
  • 90 views
In an older version of this documentation, it was shown that it was possible to hide NPS Question Headers (such as "Not at all likely" or "Extremely likely") on a per question basis.  See this screenshot for an example.

The documentation has since been updated as that functionality has either been removed or was never implemented, but I would find it to be useful to be able to hide NPS Question Headers, and even more useful if I could even edit NPS Question Headers.

Any chance this feature could get added back in?
    Best answer by praneet
    We are releasing this feature with July 7th Gainsight Release 5.1.

    5 replies

    patti_arsenault
    patti_arsenault
    Contributor ⭐️⭐️
    May 4, 2016
    Would like to either hide the neutral header or shift to 7 - 8 rating point as 5 is considered a detractor and not necessary neutral.
      praneet
      praneet
      Helper ⭐️⭐️⭐️
      May 17, 2016
      Hi Christopher,
      We are currently doing enhancement of making Neutral on top of NPS Survey scale as optional to show based on multiple customer request(s).
      I hope this solves problem.
      As per Satmetrix guidelines, NPS scale should always have Not at all likely and Extreme Likely option always available.
      patti_arsenault
      patti_arsenault
      Contributor ⭐️⭐️
      May 20, 2016
      Making Neutral on top of NPS Survey scale as optional is just what we are looking for.  Any time frame for this?
      praneet
      praneet
      Helper ⭐️⭐️⭐️
      June 24, 2016
      Hi Patti,
      We are releasing this feature with July 7th Gainsight Release 5.1.
      praneet
      praneetAnswer
      Helper ⭐️⭐️⭐️
      June 24, 2016
      We are releasing this feature with July 7th Gainsight Release 5.1.
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