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christopher_l_wetzel
christopher_l_wetzel
Contributor ⭐️
Jan 15, 2016 4:39 PM UTC
Solved

Surveys - Hide/Edit NPS Question Headers

In an older version of this documentation, it was shown that it was possible to hide NPS Question Headers (such as "Not at all likely" or "Extremely likely") on a per question basis.  See this screenshot for an example.

The documentation has since been updated as that functionality has either been removed or was never implemented, but I would find it to be useful to be able to hide NPS Question Headers, and even more useful if I could even edit NPS Question Headers.

Any chance this feature could get added back in?
    praneet
    praneetAnswer
    Helper ⭐️⭐️⭐️
    Jun 24, 2016 5:44 AM UTC
    We are releasing this feature with July 7th Gainsight Release 5.1.
    View in thread

    5 replies

    patti_arsenault
    patti_arsenault
    Contributor ⭐️⭐️
    May 4, 2016 7:12 PM UTC
    Would like to either hide the neutral header or shift to 7 - 8 rating point as 5 is considered a detractor and not necessary neutral.
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      praneet
      praneet
      Helper ⭐️⭐️⭐️
      May 17, 2016 6:34 PM UTC
      Hi Christopher,
      We are currently doing enhancement of making Neutral on top of NPS Survey scale as optional to show based on multiple customer request(s).
      I hope this solves problem.
      As per Satmetrix guidelines, NPS scale should always have Not at all likely and Extreme Likely option always available.
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      patti_arsenault
      patti_arsenault
      Contributor ⭐️⭐️
      May 20, 2016 11:24 AM UTC
      Making Neutral on top of NPS Survey scale as optional is just what we are looking for.  Any time frame for this?
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      praneet
      praneet
      Helper ⭐️⭐️⭐️
      Jun 24, 2016 5:43 AM UTC
      Hi Patti,
      We are releasing this feature with July 7th Gainsight Release 5.1.
      Translate
      praneet
      praneetAnswer
      Helper ⭐️⭐️⭐️
      Jun 24, 2016 5:44 AM UTC
      We are releasing this feature with July 7th Gainsight Release 5.1.
      Translate
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