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We walked through our exciting enhancements planned across Customer Success, Education, Community, and Product Experience for the rest of 2023 and beyond. 

Many of your shared that your top priorities to drive revenue and retention in 2H are centered around 
 "fine tuning existing processes to create efficiencies" (nearly 60%) and “scaled digital success” (nearly 50%). I was glad to see this as this aligns very closely with our plans to continue simplifying the admin and CSM experience within Gainsight along with continued in our abilities to help you scale digitally.

We also heard from many of you that you’re “interested in AI but unsure what use cases will make the biggest impact for tyour] team/customers.” And we’re eager to dive into this topic together as we identify how AI can help us work towards a common goal of delivering value to our customers. 

What stood out most to you as something that will benefit your team moving forward? What are you most excited about? 

Is there a distro list that a bunch of us admins are unaware of?

 

Can we get someone from GS Ops to build a JO in GonG and our CSMs tag us to receive an invite when these webinars are going to happen. It could even be used to let us know when major issues happen instead of us having to go to the status page.

 

Or is there something like this that exists already?

 

Could we also or alternatively get a community post ahead of time like Scott Drost does with admin hours?

Never mind, Stuart hooked me up!

 

 

All good ideas @Wayne. I’ll reconnect with our Ops team to confirm but we do persona based outreach via Journey Orchestrator to Admins and other leaders across CS, Product, Education, and Community. We also had a post in Community and within the app inviting folks to join the webinar. Sorry if you missed it! I’ll revisit this to make sure we cast a wider net next time. 

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