We walked through our exciting enhancements planned across Customer Success, Education, Community, and Product Experience for the rest of 2023 and beyond.
Many of your shared that your top priorities to drive revenue and retention in 2H are centered around
"fine tuning existing processes to create efficiencies" (nearly 60%) and “scaled digital success” (nearly 50%). I was glad to see this as this aligns very closely with our plans to continue simplifying the admin and CSM experience within Gainsight along with continued in our abilities to help you scale digitally.
We also heard from many of you that you’re “interested in AI but unsure what use cases will make the biggest impact for [your] team/customers.” And we’re eager to dive into this topic together as we identify how AI can help us work towards a common goal of delivering value to our customers.
What stood out most to you as something that will benefit your team moving forward? What are you most excited about?
