We just had an internal webinar at Gainsight where
- Chronological view of key milestones depicting the customer journey: ARR change, Opp close, EBR, CSM change, Stage change etc.
- It addresses many of the UI improvements for admins
- It gives power to the end users
- It is much more beautiful and intuitive. The design is very thoughtful to hide complexity from the end users/admin but at the same time not compromising on configurability. That combination is rare to achieve.
- Preview functionality of the customer journey AND preview functionality for the views
- Addressing the complexity on the relationship 360 view and hierarchies
- The ability to add logo of the customer in the C360
- Smart improvements to the UI to show configuration options such as bringing Timeline to the main view.