Hi ,





Steps to delete


Account Scorecard Metrics





Step 1: Create a report on “Scorecard Fact” Object and check


if there are records present in it.















Step 2: If records are present in the object, ensure that


you delete those records.















Step 3: Use the following script to delete the records from the


Scorecard Fact object.















Important Please


change the Metric name in the following script.















The following query will delete only 9999 records from Scorecard


Fact object. If your record size is more than the limit mentioned, please


execute the query multiple times.















List<JBCXM__ScorecardFact__c>


scfact = tSELECT id, JBCXM__MetricId__r.name FROM JBCXM__ScorecardFact__c Where


JBCXM__MetricId__r.name = 'Metric name' LIMIT


9999];















Delete


scfact;















Step 4: Delete the Metric that you used in the above script


only after the query is executed.





Thanks,





Sairam

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That worked, thanks! For anyone else that runs into this, this article helped me as well. https://gainsight.zendesk.com/hc/en-us/articles/221536387-Scorecards-Overall-score-calculation-incor...

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Hi Jason,





I noticed that the support article you linked to is from our old help center which is no longer being updated. Please see the new site: https://support.gainsight.com/Product_Documentation/Scorecards/Troubleshooting/Scorecards_Overall_sc...





Any article URL that contains "zendesk" is from our old site. But I'm glad you found the content helpful!

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