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Question

Timeline Entries In Success Plans

  • January 24, 2023
  • 1 reply
  • 30 views

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  • Contributor ⭐️⭐️⭐️⭐️⭐️

Hi There!

Our Timeline Activities being added through a Success Plan are not counting on the current dashboard categories.

Example: Client Event – Recurring Client Meeting added to a success plan directly are not showing up in the KPI Dashboard for Recurring Client Meetings so they aren’t counting as a KPI for the CSM.

How can I fix this?

Thanks!

1 reply

john_apple
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  • Expert ⭐️
  • January 24, 2023

Hi @MelissaC -- Is there any sort of filter on the report or dashboard? If you view the report in report builder, does it show the activity as expected?