Our teams are loving timeline so far. Feedback from a CSM:
Its an easy way to track all of my calls that don't really have an objective or CTA that they belong in. I love that I can open it and take notes during the call then close. I wasn't able to track these before, so now my manager will be able to see how much time I'm spending on other things as well.
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Thanks Heather! We really appreciate the feedback. Glad to hear that the Timeline feature is off to a good start and we are excited to fill many additional capabilities.
my team also likes it, but can we forward those notes to other people from within the Gainsight timeline?
Yes! We will get there. Lots to do on Timeline but that is definitely part of the plan. Curious about your priority: is this about sharing internally or about sharing with external meeting attendees?
internally
got it. thanks!
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