Hi,
My CSMs find it really frustrating that Sales activity on Salesforce takes so long to sync to timline (if it ever does - a separate issue):
Are there any plans to allow the same real time sync functionality back into Gainsight as is offered into Salesforce?
I’ve had CSMs say that they’ve contacted clients on the understanding the sales team hadn’t been in touch, except they had and it just hadn’t synced to timeline yet.
Would be a real efficiency driver.
Thanks
Duncan
