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katepalli
Gainsight Employee ⭐️
katepalli
Gainsight Employee ⭐️
May 2, 2024 3:57 PM UTC

Unable to add/ edit fieldsin scorecard fact objects.

Hi Team,

For scorecard fact objects, we are showing Add/ edit fields option in data management page, ideally, this is a standard object and one cannot add filds to this object.

Since, we are showing that option, when users are trying to edit any fields they are receiving this error - “database operation failed. Contact support”.

Could you please make the Add/ edit field option as grayedout or change the field type to system to avoid the confusion for the customers.

@ChiragJ

    4 replies

    Wayne
    Expert ⭐️
    May 2, 2024 4:35 PM UTC

    Adding fields to this object is not possible. These are GS Standard objects and are self generated.

     

     

     

     

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    katepalli
    Gainsight Employee ⭐️
    katepalliAuthor
    Gainsight Employee ⭐️
    May 3, 2024 9:18 PM UTC

    Thanks @Wayne . I think my subject line is misleading.

    Actually my post is to have those buttons hidden or atleast not allow any users to make it clikable to avoid confusion for the users.

    I have edited my context to correctly represent my issue. Thanks for pitching in.

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      Wayne
      Expert ⭐️
      May 3, 2024 11:56 PM UTC

      Why do you have end users in data management?

       

      You should restrict those tabs to only GS admins.

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        alizee
        alizee
        VIP ⭐️⭐️⭐️⭐️⭐️
        May 7, 2024 6:08 AM UTC

        I think @katepalli may mean us Gainsight users (admins) relating to tickets Gainsight support is receiving about trying to update it. Rather than an org letting end users in data management. 

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