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Helper ⭐️
Aug 7, 2023 2:18 PM UTC
Solved

Update message when shared report has no data

We share several reports using the Share Reports functionality in Report Builder for newly created records in X days. If there were no new submissions and the report has no data the below email gets sent:

This is causing confusion with the recipients of the report as they believe that there is data but the report failed to send when really the report failed to send because there is no data. It would be better if the email message was specific to the reason the report did not send due to no data being available to export.

jkolleAnswer
Helper ⭐️
Sep 28, 2023 6:38 PM UTC

Not sure how to remove this post. It ended up being a bug that has been fixed.

3 replies

jkolleAuthorAnswer
Helper ⭐️
Sep 28, 2023 6:38 PM UTC

Not sure how to remove this post. It ended up being a bug that has been fixed.

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Prateek Parashar
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Dec 6, 2023 9:58 AM UTC

@anirbandutta  have a look at the latest comment

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Prateek Parashar
anirbandutta
Expert ⭐️
Dec 6, 2023 1:10 PM UTC

No worry @jkolle 

I’ve simply highlighted the fact that you have answered your own observation.

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