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Webhooks and JO

  • 19 May 2024
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Does Journey Orchestrator listen for webhooks?

We are thinking about purchasing CS and I am looking to learn as much about JO as possible.

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Best answer by Mdsingh 20 May 2024, 11:57

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Hello @ahamburg9

Journey Orchestrator is not designed to directly receive webhooks. To integrate webhooks with Journey Orchestrator Programs, you should utilize the Gainsight Events Framework.

The process involves setting up an API endpoint that captures the webhook from the external service. Once the webhook is received, the Events Framework can process this data and use it to initiate a Journey Orchestrator Program. 

 

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