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I’m interested to hear how others get full participation in surveys for CSAT, NPS and feedback.

I relaunched fresh surveys on product, services and did renewal touch points with general questions. I have done subjective responses to consistent questions.

Now, I desire scoring feedback to align with our internal health scoring for comparison. I have heard offering gift cards can seem like a bribe and was shot down. I thought it was more common and interested to hear how others do it.

I am having teams follow-up direct in meetings with a soft approach and resharing for those that respond and are open. 

 

Appreciate any ideas! Thanks Gainsight Community

Hey @aces2mexico! This is a topic I particularly enjoy talking about. There’s a few ways I have seen it done in the past:

 

Monetary Incentives

  1. Gift cards upon completion
  2. Raffle entries to win a gift card / swag
  3. Charity donations to a charity of choice - My preference
  4. Charity donation in their name

Product Incentives

  1. Access to a Beta release earlier
  2. 1:1 time with a product manager
  3. 1:1 time with a technical resource (this is great for digital/scaled customers)
  4. A discount on upsell/expansion features (i.e - 20% off your next user license purchase)
  5. A chance to be invited to product council (round tables with PMs discussing future product developments) - My preference

 

This is just a few but hopefully it helps get you started.

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