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Over and over again we get new functionality in Gainsight but less and less troubleshooting logs. Example is the newest Connectors 2.0. I have been testing this and already frustrated because the failure emails say check the log but the logs have no detail either.

Error message also look different from others and should be all consist in layout and content. 

Rules too should be able to send notifications for empty results or partial failures with better detail. Sometimes admins won’t care about 1 record failure vs the majority partial failures.

While end users can enjoy great end product functions, admins get less and less these days.

end rant

 

@anthonysabato , thank you for sharing your inputs on troubleshooting logs. We have it prioritised in our backlog. I will get back to you soon on this post

Absolutely yes. 

I am checking the Zendesk connector failure logs and it just says:

 

"Job failed - Error while continuing workflow" 

 

How can I troubleshoot this? :-(

This is absolutely a need. Anytime my jobs fail, I first try to rerun it, but if that still doesn’t work, my only option is really to contact the support team because there’s no information for me to try to resolve on my own.

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