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Contributor ⭐️⭐️
Jul 8, 2024 6:37 PM UTC
Solved

Why are my survey email templates not showing?

Hello,

I have been trying to create a few surveys with a delay timer in the beginning. When using the new journey editor, I am unable to see any of these email templates or the folder they are being held in.

 

 

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
Jul 8, 2024 7:41 PM UTC

Ahh… maybe time’s your best friend here. I’ve had weird experiences in the new dynamic editor.

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member

4 replies

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
Jul 8, 2024 7:33 PM UTC

Sounds like the standard IT meme, but have you tried refreshing your Gainsight tab with the program editor? Some of the changes I’ve made don’t take effect until I do that… 🤔

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Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
Contributor ⭐️⭐️
Jul 8, 2024 7:37 PM UTC

Refreshed, logged in and out, and even tried a different device 😔
Unable to find anything in Gainsights documentation on why this would be.

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dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
Jul 8, 2024 7:41 PM UTC

Ahh… maybe time’s your best friend here. I’ve had weird experiences in the new dynamic editor.

Translate
Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
Contributor ⭐️⭐️
Jul 11, 2024 6:45 PM UTC

@dayn.johnson waited 24 hours and they magically appeared. Thank your help and insight!

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