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Contributor ⭐️⭐️
July 8, 2024
Solved

Why are my survey email templates not showing?

  • July 8, 2024
  • 4 replies
  • 170 views

Hello,

I have been trying to create a few surveys with a delay timer in the beginning. When using the new journey editor, I am unable to see any of these email templates or the folder they are being held in.

 

 

Best answer by dayn.johnson

Ahh… maybe time’s your best friend here. I’ve had weird experiences in the new dynamic editor.

4 replies

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
July 8, 2024

Sounds like the standard IT meme, but have you tried refreshing your Gainsight tab with the program editor? Some of the changes I’ve made don’t take effect until I do that… 🤔

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
Contributor ⭐️⭐️
July 8, 2024

Refreshed, logged in and out, and even tried a different device 😔
Unable to find anything in Gainsights documentation on why this would be.

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
July 8, 2024

Ahh… maybe time’s your best friend here. I’ve had weird experiences in the new dynamic editor.

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
Contributor ⭐️⭐️
July 11, 2024

@dayn.johnson waited 24 hours and they magically appeared. Thank your help and insight!