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sarahmiracle
sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
Jul 10, 2023 5:45 PM UTC

Why does the opt out page Preview not look like the actual opt out page?

 

I’m playing around with the opt out page configuration for the first time. I went to test it as a test participant in a program, and I found out it looks nothing like the Preview screen I see as an admin when configuring the opt-out page.

The font type, font size, and submit button all look totally different. Why is this?

 

Preview page I see in Gainsight as an admin configuring the page:

Preview page I see as a GS admin when configuring the opt out page

Page I see as a participant who clicked that I want to unsubscribe: 

 

2 replies

ssamarth
Gainsight Employee ⭐️
ssamarth
Gainsight Employee ⭐️
Jul 10, 2023 6:30 PM UTC

Thanks @sarahmiracle for the feedback. There looks to be some discrepancy in rendering the page.

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    sarahmiracle
    sarahmiracleAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    Jul 10, 2023 9:15 PM UTC

    Thanks, @ssamarth -- I will submit a ticket to the Support team for tracking.

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    Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
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