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markglenwalker
Helper ⭐️
September 5, 2024
Solved

Workaround for sending Email to Company Persons on Relationship Type CTA Email?

  • September 5, 2024
  • 3 replies
  • 79 views

Does anyone have a good workaround for pulling in Company Persons into the “To” field for reps to search company persons when sending Emails from Relationship Type CTA Email Tasks?

Best answer by markglenwalker

Gainsight resolved this problem. They “fixed the issue at the code level”. It now functions as it did prior to the August 24 release.

3 replies

alizee
VIP ⭐️⭐️⭐️⭐️⭐️
September 6, 2024

Hi @markglenwalker 

A relationship person is automatically tied to a company person upstream. It cannot exist on its own, just like a relationship cannot exist without a company.

Why are you seeking to send it a company level only and why can’t you create the CTA at the company level if there is such a need?

Thanks!

A

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
markglenwalker
Helper ⭐️
September 6, 2024

Hi @alizee. Prior to the recent release, we were able to search Company Persons when sending Relationship CTA Email Tasks. After the release, it no longer works.

We load our contacts to Company Person. The way we use Relationships doesn’t provide a use case for us to have separate Relationship Persons from Company Person. Let’s say we have 8 million company persons and on average 3 Relationships per Company. Then I would need to have 24 million relationship persons (the same people as company persons).

My preference is to have a workaround restored so it functions like it did prior to the recent release.

 

 

 

 

markglenwalker
markglenwalkerAuthorAnswer
Helper ⭐️
September 11, 2024

Gainsight resolved this problem. They “fixed the issue at the code level”. It now functions as it did prior to the August 24 release.