Zendesk ticket URL's no longer working

  • 8 April 2016
  • 2 replies

I think this just changed with the recent update, but in my Zendesk ticket object in C360 the ticket numbers are no longer URL's. Was this done on purpose? It was very helpful to be able to click on a ticket number that automatically opens the ticket in Zendesk so we could we could update the ticket. Can we get this functionality back? Taking the URL away seems like a step in the wrong direction as far as convenience goes.

Best answer by abhilash_thaduka 5 May 2016, 11:26

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2 replies

Hi Ray,

We have fixed this and will be available in the upcoming release. Thank you for your patience.
Hi Ray,

This issue related to zendesk url has been fixed in Gainsight version 4.38.7.  Kindly take a look.