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Question

What counts as a login for CC

  • September 11, 2024
  • 2 replies
  • 35 views
Kait_Masters

I am working with one of our technical ops engineers to develop an internal view of a specific segment of users logging into the community and we’re wondering how Gainsight defines a login (regarding exportable data here). 

 

There seems to be a discrepancy between member activity and the number of times someone is “logged in” when we export data which has me wondering if logging in only counts when a token expires and they have to reverify their access.

 

For context, the goal is to develop a view of members logging in multiple times per month (passive) to supplement active engagement tracking… but it seems like the login metrics are not getting us those insights. Any advice?

Johnk
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2 replies

DannyPancratz
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  • DannyPancratz
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • September 11, 2024

has me wondering if logging in only counts when a token expires and they have to reverify their access.

 

My understanding is that is the exact definition. Login is counting Login “events” when a user has to submit their username and password. 

There’s another data point called a Visit that’s available via the Salesforce integration and eventually will be available via the Data Lake they’re working on (closed beta currently, they mentioned in a recent post that they how to have open beta by November). 

Details on the difference in my reply here: 

 

Johnk
Kenneth R
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  • Kenneth R
  • Expert ⭐️⭐️
  • September 16, 2024

Yep that’s right, for us a login is precisely when a token expires (for whatever reason) and a new login takes place.  So you can, in some cases, have more than one visit with just one login (if your token hasn’t expired).  And indeed, as you say @DannyPancratz, the best way to get to the kind of insight you’re looking for @Kait_Masters, will ultimately be via the data lake.

judahs
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