What happened to Gainsight Support Chat?

@mandy_major Can you provide a response to Taylor's question? Was this just for last week?

I can't see it either. Anyone knows what happened to it?

@ana_costa can you let me know specifically what time. We had to disable the offline chat due to SPAM awhile back, so I want to make sure it wasn't outside operating hours that you didn't see it.

For the overall question, we did disable chat for a few days due to company-wide kickoff meetings. Our other channels we're open and available throughout last week and we are seeing quite a few chats logged since that event.

Hi @steve_davis ,

For sure, first noticed on March 11,Yesterday at 4:55 PM PST.

I'm trying again today and still cannot see it - March 12, 10:11 AM PST.

May I please have the access to chat back?

Sincerely,

Ana Costa

Hi Ana, we cannot give or remove access to chat. Please log a ticket with Gainsight Support so we can investigate.

We've gotten many chats today and I am able to see it when I log in.

@steve_davis

Thank you for letting us know 🙂!

It is back now. Not sure what changed but something did.

Cheers!