We have a couple of holidays this month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time off.
We also have an all US Employee team meeting from July 16 -19, so some Support responses to tickets may be delayed. To focus on team building, we will have a lighter staff these days, and will not be offering live chat during this time. We will only be focusing on High/Urgent tickets during these days.
Please find the modified schedule below.
- July 4, 2024:
- Live chat & phone support disabled
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working High severity cases
- July 5 2024:
- Live chat & phone support disabled
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working High severity cases
- July 16 - 19, 2024:
- Live chat disabled.
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working High severity cases
- July 22, 2024:
- Limited chat hours
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working High severity cases
- July 29, 2024:
- Live chat & phone support disabled.
- Delayed response time on non-urgent issues.
- Staffed 24 hours, but agents only working High severity cases.