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Foster Learning & Education

Share training successes and discover cutting-edge methods for driving education

  • 4 Topics
  • 2 Replies

Welcome to the Gainsight CE Community!

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4 Topics
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rachel.sullivanContributor ⭐️
posted in Foster Learning & Education
Creating a Beta Group Internally - Suggested Strategies

We are looking to create a beta group with a diverse set of our end users for all of the new AI tools that are coming down the pipeline. We have attempted beta groups in the past with little to no success and what feels to be a waste of time. I am curious if anyone else currently does this with their teams & can provide any light on how to measure success of the groups, encourage / require participation, & also set expectations of what is expected for these users.Our main goal is to identify appropriate use cases for the different tools and how they relate to our company, do our customer benefit from us using these tools, & ensure we have all appropriate resources / education in place when we roll it out to the rest of the department. I appreciate any insight that you all are able to provide!

251
Cornelia
3 months ago
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tamralucenteContributor ⭐️
posted in Foster Learning & Education
CSM Handbook/Playbook

Hello!  We are working on building out a CS Mgmt and CSM handbook/playbook that outlines our expectations on a daily, weekly, monthly basis as well as includes some best practices and what "good" looks like.  Do any of you have anything like this or any ideas that should be included?

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T
4 months ago
Andrew Brown
Andrew BrownGainsight Employee ⭐️
published in Foster Learning & Education
Welcome to the Gainsight CE Community!

Welcome to the Gainsight CE Community—we’re so glad you’re here!What can you expect? We have opened 2 interaction spaces for Industry discussions and Product Support:👩🏽‍🏫 This Customer Education section is a place to explore customer education best practices, and connect with you peers (in and out of the CE world).  ⚙️ You can also head over to Product Features section to discuss all things Gainsight CE and make sure you have all the information necessary to make the most of your academy.Join us, and let's grow together.

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anirbandutta
1 year ago
Andrew Brown
Andrew BrownGainsight Employee ⭐️
posted in Foster Learning & Education
Bringing Customer Education to a CS Strategy

[Webinar Recap] Get (Culinary) Schooled: Bringing Customer Education to a CS Strategy All chefs need training to master their craft, just like your customers need proper onboarding and training to unlock your product's value. But unlike chefs, who can tweak recipes on the path to perfection, your customers crave a more structured recipe (of courses). In this edition of our “Chef’s Kiss" webinar series, Matthew Meeks, Director of Customer Education and Global Programs at Front, shares how his team uses the Front Community and Front Academy, both powered by Gainsight, to support thousands of customers across industries and team structures. Here are the key pillars of Front's strategy:  Training starts on day 1 (if not before) Front understands the importance of getting their customers off on the right foot, which is why Matthew and his team rely heavily on learning during the onboarding process (if not before during the trial phase). By delivering education early in their journey—through

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Andrew Brown
1 year ago

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