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craig.coe has unlocked a badge
Gainsight CSM level 1The CSM level 1 curriculum includes 18 courses covering the fundamentals of customer success, including key terminology and foundational processes. This training helps new CSMs or CSM teams in the earlier stages of maturity to align processes and speak a common language.
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craig.coe has unlocked a badge
Gainsight CSM level 2The Advanced CSM curriculum includes 15 courses that build on the Level 1 content by exploring how to successfully partner cross-functionally, drive greater and deeper product adoption, techniques for scaling, and success planning with customers.
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craig.coe has unlocked a badge
Gainsight CSM level 3The CS Leader curriculum includes 10 courses for aspiring CS Leaders (eg. Sr CSMs or Team Leads) who want to accelerate their CS leadership skills. Earners of the certificate have proven knowledge of best practices and strategies for CS hiring, onboarding, compensation and budgeting, as well as how to manage CSM:customer ratios and customer segmentation, improve efficiency and scale with CS and CS Ops, and more.
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Jef Vanlaer has unlocked a badge
Community ChampionThe Champion badge is for members who have gone above and beyond to help achieve one of our core values, Success for All!
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