A thriving community is more than just a collection of users—it’s a space where people connect, share, and grow together. The best communities are accessible to everyone, no matter their language, the products they use, or how they engage. That’s why we’re excited to introduce two powerful enhancements to make your community easier to navigate, more inclusive, and ready to scale.

These updates are designed to help you organize content effortlessly and provide a tailored experience for every member of your global audience. Let’s explore how these new features can deepen connections and unlock the true potential of your community.

Increased Hierarchy in Community Categories

As both your company and community grow, keeping content organized becomes essential. Over the last few months, we’ve increased the hierarchy in modules like the Knowledge Base and we are continuing that work across the entire platform. We’re excited to roll out the three-level hierarchy capability to the Community module, giving you the tools to structure community content more effectively. 

Using the new nested sections and categories, you can organize discussions, tips, FAQs, etc. in a way that makes the most sense for your business, making it easier for users to search, find, and subscribe to the topics that matter most.

Localized Community & Knowledge Base Categories

A perfect use case for the increased hierarchy is creating localized categories. Configure language-specific categories in both the Community and Knowledge Base modules where you can publish articles, topics, conversations, and questions to engage users in a specific language. Pair that with the localized interface and you’ve just built a dedicated space where users can easily navigate and use the community in their preferred language. 

Let us know how you plan on using these enhancements to level up your community. We’re here to help! Stay tuned for even more hierarchy and localization enhancements coming soon!