This article guides Control users in creating a language-specific Community category structure.
Overview
A localized Community category helps region-specific users get started and navigate the community platform effectively. It enables community managers to offer a seamless experience tailored to diverse community users.
Prerequisite
- Enable the language on the Languages page for which you want to create a localized Community category structure. For more information on how to enable a languagec, refer to the Configure Language Settings article.
Create Localized Community
To create a localized Community category structure:
- Log in to Control.
- Navigate to Platform > Community. The Community page appears.
- From the language dropdown list, select the language for which you want to create a category.
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- Create the Community category structure with the required sections, nested sections, categories, and nested categories. For more information on how to create a Community structure, refer to the Configure Community Sections article.
For example, you create a new Community category specifically for Spanish-speaking users to help them get started.
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In Destination, this Spanish structure is only visible to community users when the language is published, and they select Spanish from the language picker dropdown list.
Note: Publish the language for which the structure is created. Only then can community users access this Community category. For more information on how to publish a language, refer to the Configure Language Settings article.
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If community users change the language, for example from Spanish to English, the Community category structure of the English language becomes available.
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If you have any queries or feedback, please drop an email to docs@gainsight.com or post a reply to this article.