Skip to main content

Create Localized Community

  • October 21, 2024
  • 1 reply
  • 195 views

mdfahd
Forum|alt.badge.img
  • Gainsight Employee ⭐️⭐️

Last Updated OnApril 222026 ​​

This article guides Control users in creating a language-specific Community category structure.

Overview

A localized Community category helps region-specific users get started and navigate the community platform effectively. It enables community managers to offer a seamless experience tailored to diverse community users.

Customize Layouts Without a Dedicated Category Structure

 

Creating a dedicated category structure per language in Control is one approach to localization. If your community uses a single shared category structure across all languages instead, you can still deliver a localized page experience using language variant layouts.

 

With language variant layouts, you switch to the target language in the build bar and customize the category or section page layout for members browsing in that language, without making any changes to your category structure in Control. Each language variant is saved independently and does not affect the default-language layout or any other variant.

 

Prerequisite

  • Enable the language on the Languages page for which you want to create a localized Community category structure. For more information on how to enable a languagec, refer to the Configure Language Settings article.

Create Localized Community

To create a localized Community category structure:

  1. Log in to Control.
  2. Navigate to Platform > Community. The Community page appears.
  3. From the language dropdown list, select the language for which you want to create a category.
Spanish language community page with a message saying No Categories Found and a Create section button
  1. Create the Community category structure with the required sections, nested sections, categories, and nested categories. For more information on how to create a Community structure, refer to the Configure Community Sections article.

For example, you create a new Community category specifically for Spanish-speaking users to help them get started.

Spanish language community page with sections like Bienvenida, Comenzando en la Comunidad, and Anuncios de la Empresa

In Destination, this Spanish structure is only visible to community users when the language is published, and they select Spanish from the language picker dropdown list.

Note: Publish the language for which the structure is created. Only then can community users access this Community category. For more information on how to publish a language, refer to the Configure Language Settings article.

If community users change the language, for example from Spanish to English, the Community category structure of the English language becomes available.

 

If you have any queries or feedback, please drop an email to docs@gainsight.com or post a reply to this article.

1 reply

Forum|alt.badge.img
  • Contributor ⭐️⭐️
  • April 25, 2026

Hi ​@mdfahd ,

Thanks for sharing—this is a great update. I just wanted to confirm:
If users create topics and replies in a specific language, will that content be visible only to users who have selected the same language?