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Update

We've raised the file upload limit to 50MB

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  • November 4, 2019
  • 2 replies
  • 224 views

daniel.boon
Forum|alt.badge.img

Tiny announcement - we’ve raised the file upload limit to 50MB. This does not include image attachments.

 

Got any questions about file uploads or need a refresher? Check out our FAQ :).

2 replies

bjoern_schulze
Forum|alt.badge.img+3
  • Helper ⭐️⭐️⭐️
  • November 5, 2019

Tiny announcement - we’ve raised the file upload limit to 50MB.

Yay! Now I can have a decent workaround to upload gifs larger than 5MB!

This does not include image attachments.

Oh. Never mind.


daniel.boon
Forum|alt.badge.img
  • Author
  • Helper ⭐️⭐️⭐️
  • November 6, 2019

Hi Bjorn

Thanks for the feedback :)

We investigated the possibilities to increase the file size for images as well - in short, it’ll be a lot of effort to make this change (we’d need to make general improvements to our system for image uploads). With the current system, it would have a significant negative impact on the performance of the topic pages which have many images (across all customers). We don’t have active plans to resolve this at the moment.